Shipping and Delivery Policy

At Bornee, our commitment is to provide a transparent and reliable shopping experience, ensuring that imported products are delivered in the best possible condition.

1. Processing and Shipping of Imported Products

International Suppliers

Bornee operates with a dropshipping model. Products are shipped directly from carefully selected international suppliers located in different regions worldwide, allowing us to offer a wide variety of styles and designs.

Processing Time

Orders are typically processed within 2 to 5 working days after payment confirmation. During peak periods, processing times may be extended.

Estimated Delivery Time (UK)

After processing, estimated delivery times within the United Kingdom are 7 to 20 working days.
In some cases, due to customs procedures, courier operations, customer location, or other external factors, delivery may take up to 40 working days.

Possible Delays

Delivery times may be affected by circumstances beyond our control, including but not limited to:

Customs inspections

Adverse weather conditions

Strikes or logistical disruptions

Local or national holidays

Incorrect or incomplete address information

2. Shipping Costs

Shipping costs are calculated at checkout and may vary depending on:

Product weight and dimensions

Delivery destination

Selected shipping method (standard or express, where available)

Bornee may occasionally offer free shipping promotions or free delivery on orders above a certain value. Any such offers will be clearly displayed on the website prior to purchase.

3. Order Tracking

All orders include a tracking number.

Tracking details are sent by email once the order has been dispatched.

Tracking information may take 2 to 5 working days to become active in the courier’s system.

4. Taxes, VAT, and Customs Duties

As orders are shipped from outside the United Kingdom, they may be subject to:

Import duties

Local VAT

Customs handling or clearance fees

These charges are not included in the product price or shipping fee and are the sole responsibility of the customer, in accordance with UK regulations.

Bornee has no control over these charges and cannot predict their amount.

5. Incorrect Delivery Address or Uncollected Parcels

Customers are responsible for providing a complete and accurate delivery address at checkout.

If a parcel is returned due to:

An incorrect or incomplete address

Failure to collect the parcel within the courier’s holding period

The customer will be responsible for any reshipping costs.

In such cases, no refunds will be issued for the original order.

6. Damaged or Lost Parcels

Damaged Parcels

If a parcel arrives visibly damaged, customers should:

Refuse delivery where possible, and

Contact our support team immediately with photographic evidence.

Lost Parcels

If a parcel is confirmed as lost by the courier, the customer may choose between:

A full refund, or

A free reshipment of the product

7. Contact

If you have any questions regarding this Shipping Policy, please contact us at:
📧 support@bornee.com